Our Customer Service:
Integrity, Compassion, Concern and Thoughtfulness
Building Your Model Railroad has a worldwide reputation of providing excellent customer service. We have been answering questions from model railroaders since 2008.
We are committed to be a valued partner with you whether you are building your own railroad or helping others do the same. We want to be there for you as a someone you can trust in the business, someone you can reach out to if you have a question about anything related to model railroading. If we don't know the answer we can almost always find someone who does.
We guarantee our products and our service. Shipping, returns and information are all free. If, for any reason, a purchase does not meet your expectations, let us know. Returns are easy and you will receive a full refund including any taxes paid, plus you will receive 10% off on your next order from our store .
Please let us know if there is anything we can do to improve our service. We want to be your own personal online hobby store that you can call for help - whether it be for information about model railroading or about a product. We're here to help.