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Returns

 

Our Easy Return Policy

You may return your purchase, for any reason, within 30 days of receipt for a 100% refund, including any taxes, shipping and handling costs that you paid with your original order. 

All returned products must be in original condition (the same condition as when you received it), and with proper packaging, or additional charges may be applied. If you have any questions about whether a product can be returned, please email us at BYMRR@building-your-model-railroad.com

Our goal is to make buying and returning easy, safe and efficient with a 100% satisfaction guarantee.

 

To Return a Product (Instructions)

You may return your purchase within 30 days of receipt, for any reason, for a full refund, including taxes, shipping and handling charges.

Please complete the following:

 Please email customer service at bymrr@building-your-model-railroad.com and include your original order number if possible, what product(s) you are returning, and your name. 

 Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using the return label that has been, or will be, provided for you.

 After repackaging and carefully attaching the return label, set it out by your front door for next-day pickup by your USPS postman.  You may need to call USPS to schedule a pickup if your postman does not come every day or if you live in an apartment building or condo.  If the carrier is UPS, you should definitely call their office to schedule the pickup, or take the package to one of their offices locally. 

 Please note: We can not refund gift-wrapping charges, or other charges that you may have incurred in returning the item(s) other than that mentioned above. You must use the return shipping label that we (or the supplier, like Amazon) provide for you to avoid having to pay for the return shipping yourself.

 

NAME AND ADDRESS FOR SHIPPING RETURN /  EMAIL ADDRESS / FAX

Building Your Model Railroad

2632 E. Kings Road

Virginia Beach, VA 23452

BYMRR@building-your-model-railroad.com

Phone: 757-904-9390

FAX: 757- 486-2208