Welcome to Our New Rail Modeler Train Store!

Returns

 

Standard Return Policy

You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for money back. Please keep in mind, if you decide to return our product for your money back, you are required to pay for all shipping costs.

All returned products must be in original condition and packaging or additional charges may be applied. If you have any questions about whether a product can be returned, please email us at BYMRR@building-your-model-railroad.com

Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.

 

To Return a Product

You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.

Please complete the following:

 Please email service at bymrr@building-your-model-railroad.com and include your original order number, what product(s) you are returning, and your name. 

 Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.

 Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.

 Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a full refund for the original purchase.

If you have your order number, you may print your own shipping label by connecting to the following link... 

Print Return Shipping Label